hbazee Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal data collected, processed, and stored by hbazee in connection with the operation of the hbazee online casino and sports betting platform, accessible at hbazee.app. It governs data collected through the website, through our customer support channels, and through any other means by which you interact with hbazee as a registered player or a visitor.

By registering for an hbazee account, making a deposit, or otherwise using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.

This Policy should be read alongside the hbazee Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the broader framework governing your relationship with hbazee.

2. Data Controller

For the purposes of this Privacy Policy, hbazee acts as the data controller in respect of all personal data collected from players and visitors through the hbazee platform. As data controller, hbazee determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

All enquiries, data access requests, and privacy-related complaints should be directed to our support team at the contact details provided in Section 14 of this Policy.

3. Information We Collect

hbazee collects personal information through several channels in the ordinary course of operating the platform. The categories of data we collect include the following:

3.1 Registration and Account Data

When you create an hbazee account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, mobile phone number, and the login credentials you choose (username and password). This data is necessary to create and maintain your account identity on the platform.

3.2 Identity Verification Data

In order to comply with our know-your-customer (KYC) obligations and to verify that you meet the minimum age requirement of 18 years, we may request copies of identity documents including a national identification card, passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement, and proof of ownership of the payment method used to deposit funds.

3.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your hbazee account, including deposit amounts, withdrawal requests, payment method identifiers (such as the mobile number associated with your bKash or Nagad account), transaction timestamps, and transaction reference numbers. We do not store full bank card numbers or complete mobile banking PINs.

3.4 Gameplay and Betting Activity

hbazee records detailed logs of your gameplay and betting activity on the platform, including the games you play, the markets you bet on, bet amounts, outcomes, session durations, and your overall account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

3.5 Device and Technical Data

When you access hbazee, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and the pages you visit within the platform. This data is collected primarily for security, fraud prevention, and analytical purposes.

3.6 Communications Data

If you contact our customer support team, we retain records of that correspondence, including the content of your messages, the channel used (e.g., email), and the resolution of any issue raised. This data enables us to track outstanding issues and maintain a consistent level of service quality.

3.7 Marketing Preferences

Where you have given us explicit consent to send you promotional communications, we record that consent along with the date and method by which it was granted. We also record any subsequent withdrawal of that consent.

4. How We Use Your Information

hbazee uses the personal data collected from players and visitors for the following specific purposes:

hbazee does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

5. Legal Basis for Processing

hbazee processes personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data, and account activity data is necessary to perform the contract between you and hbazee — namely, providing you with access to the gaming and betting services you have signed up for.
• Legal obligation: Certain processing activities, particularly identity verification and the retention of financial records, are required by applicable law and regulatory obligations including anti-money laundering (AML) requirements.
• Legitimate interests: Processing your device and technical data for fraud prevention, security monitoring, and platform analytics is carried out on the basis of hbazee's legitimate interest in protecting the integrity of the platform and the safety of all players, provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you marketing communications, process non-essential cookies, or engage in any other processing that is not strictly necessary for the operation of your account, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

hbazee does not sell, rent, or trade your personal information. We may share your data with a limited set of trusted third parties only where strictly necessary for the following purposes:

6.1 Payment Processing Partners

To facilitate deposits and withdrawals, hbazee shares the minimum necessary transaction and identity data with its payment processing partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as cryptocurrency processing intermediaries. These partners process your data solely for the purpose of executing the requested transaction and are contractually obligated to maintain appropriate data security standards.

6.2 Game and Technology Providers

The casino games and sports betting markets available on hbazee are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data necessary to render their games correctly and to settle game outcomes. They do not receive your full identity or financial data.

6.3 Legal and Regulatory Disclosure

hbazee may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are required to do so by applicable law, court order, or in connection with an investigation into suspected fraud, money laundering, or other criminal activity. We will notify you of any such disclosure unless we are legally prohibited from doing so.

6.4 Business Transfers

In the event that hbazee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the data controller's identity before the transfer takes effect.

7. Cookies and Tracking Technologies

hbazee uses cookies and similar client-side storage technologies to enhance your experience on the platform. A cookie is a small text file placed on your device by a web server when you visit a website. The cookies used by hbazee fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and display preferences, and enable core functionality such as account navigation and game loading. These cookies cannot be disabled without fundamentally impairing your ability to use hbazee.
• Analytics cookies: hbazee uses anonymised, aggregated analytics data to understand how players navigate the platform, which features are most used, and where technical issues may be occurring. This data does not identify you personally and is used solely to improve the platform.
• Security cookies: Certain cookies are used to detect and prevent fraudulent activity, including CSRF (cross-site request forgery) protection tokens and session integrity checks.

hbazee does not use third-party advertising cookies, retargeting pixels, or any tracking technology that follows your browsing activity across other websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may affect platform functionality.

8. Data Retention

hbazee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in line with applicable financial record-keeping requirements.
• Gameplay and betting logs: Retained for a minimum of two (2) years to support dispute resolution, responsible gaming monitoring, and audit purposes.
• Customer support correspondence: Retained for two (2) years from the date of the final communication, unless the correspondence relates to an unresolved legal matter.
• Marketing consent records: Retained for three (3) years from the date of consent or its withdrawal, to demonstrate compliance with consent requirements.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Security Measures

hbazee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and hbazee servers.
• Cryptographic hashing of account passwords using industry-standard algorithms — hbazee staff cannot read your password in plain text.
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis.
• Firewall protection and intrusion detection systems on all production servers.
• Regular security assessments and penetration testing of the platform infrastructure.
• Automatic session timeouts to reduce the risk of unauthorised access from unattended devices.
• Two-factor authentication (2FA) options for player accounts to add an additional layer of login security.

Notwithstanding these measures, no method of electronic data transmission or storage is completely secure. hbazee cannot guarantee the absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, hbazee will notify those players as soon as reasonably practicable.

10. Your Data Rights

As a player whose personal data is processed by hbazee, you have the following rights in relation to your information:

• Right of access: You may request a copy of the personal data hbazee holds about you at any time. We will respond to verified access requests within thirty (30) days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. We will honour erasure requests to the fullest extent permitted by applicable law.
• Right to restriction of processing: In certain circumstances, you may request that we limit the ways in which we process your data while a dispute or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including processing for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to the withdrawal.

To exercise any of the above rights, please contact us at support@hbazee.app. We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests, but reserve the right to charge an administrative fee for requests that are manifestly unfounded or excessive in nature.

11. Children's Privacy

hbazee is strictly an 18+ platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts. If hbazee becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor may have created an hbazee account are urged to contact us immediately at support@hbazee.app so that appropriate action can be taken without delay. We also encourage parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing gambling websites.

12. Third-Party Links

The hbazee platform may contain links to third-party websites, including the websites of payment partners, game software providers, and sports data providers. These links are provided for operational convenience only. hbazee does not control the content or privacy practices of any third-party website and is not responsible for the data collected by those sites. We encourage you to read the privacy policies of any third-party website you visit via a link from hbazee before providing any personal information to that site.

13. Changes to This Policy

hbazee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and/or display a prominent notice on the platform at login. The revised Policy will come into effect on the date specified in the update notice.

Your continued use of the hbazee platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how hbazee protects your personal information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data hbazee holds about you, please contact our support team. All privacy-related enquiries will be handled promptly and in strict confidence.

Email: support@hbazee.app

Website: hbazee.app

For data access, rectification, or erasure requests, please mark your message with the subject line "Data Rights Request" to ensure it is routed to the appropriate team member without delay. We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) days of receipt.

For concerns relating to responsible gaming or self-exclusion, please visit our Responsible Gaming page or contact us directly at the email address above, marking your message as "Responsible Gaming Request" for priority handling.