hbazee believes that betting and casino gaming should be an enjoyable pastime — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control.
hbazee has built responsible gaming into the foundation of the platform — not added as an afterthought. These are the six pillars of how we protect every player.
Every hbazee account must pass age verification before any gameplay or real-money transaction is permitted. We verify date of birth at registration and conduct further checks before processing first withdrawals. Any account confirmed to belong to a person under 18 is closed immediately and all funds are handled in accordance with our policy.
hbazee allows players to set daily, weekly, or monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Reducing your limit takes effect straight away. This tool is designed to help you stick to a budget you are comfortable with before you start playing.
Losing track of time is one of the earliest signs of problematic gambling. hbazee's session time-out feature lets you set a maximum session duration — after which you are automatically logged out and cannot log back in until the cool-down period expires. Available in increments from 30 minutes up to 24 hours per session.
If you feel that gambling is becoming a problem, you can request a self-exclusion period of 30 days, 3 months, 6 months, 12 months, or a permanent exclusion. During the exclusion period your account is suspended, you cannot log in, and you will not receive any promotional communications from hbazee. Contact our support team at any time to activate this option.
hbazee can send you periodic on-screen reminders that show how long you have been playing and how much you have deposited or wagered during that session. These reality check notifications appear at intervals you choose — every 30, 60, or 90 minutes — so you always have an accurate picture of your activity without having to manually check.
Our responsible gaming support team is available around the clock to assist players who are concerned about their betting habits. Whether you need help setting limits, understanding your options, or activating self-exclusion, our team responds with empathy, confidentiality, and zero judgment. Reach us at support@hbazee.app at any time.
hbazee provides a full suite of account-level controls that put you in charge of your own experience. Every tool listed below is available free of charge to every registered player. You do not need to justify using them — they exist precisely so you can manage your gaming on your own terms, at any time.
To activate any of these tools, simply log in to your hbazee account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly. Changes to limits that reduce your spending or access take effect immediately. Changes that increase your access are subject to a mandatory waiting period to prevent impulsive decisions.
All responsible gaming tools are free and available to every hbazee player regardless of account status, balance, or betting history. Using these tools does not affect your eligibility for promotions or bonus offers.
Cap how much you can deposit in a day, week, or month. Reductions apply instantly; increases require a 24-hour cooling-off period.
Set a maximum amount you are willing to lose within a defined period. Once reached, further wagering is blocked until the period resets.
Define how long any single gaming session can last before you are automatically logged out and given a mandatory break.
Periodic on-screen pop-ups reminding you of your current session duration and net spend. Choose your preferred interval from 30 to 90 minutes.
Take a short break of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended and reactivates automatically when the period ends.
Request a full account suspension for 30 days up to permanent exclusion. Cannot be reversed during the chosen period. Takes effect within one hour of request.
Problem gambling can develop gradually and is often difficult to recognise in yourself. The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or activate a self-exclusion period.
This is not a clinical diagnostic tool. It is a self-reflection guide intended to help you assess your own behaviour. If you are concerned about your gambling habits, please seek professional help. hbazee support is available 24/7 at support@hbazee.app.
Do you find yourself spending more money on gambling than you originally planned, or more than you can comfortably afford to lose?
Have you ever borrowed money, sold possessions, or used money set aside for household bills or essential expenses in order to fund gambling?
Do you find it difficult to stop playing once you have started, even when you intended to play for only a short time?
Have you ever chased losses — that is, continued or increased your betting in an attempt to win back money you had already lost in the same session?
Has gambling caused arguments, tension, or concern among your family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you try to cut down on the amount of time or money you spend on gambling?
Have you concealed the extent of your gambling activity from people close to you, or lied about how much time or money you have spent on it?
Have you ever neglected work, study, religious observance, or family obligations because of the time you spent gambling?
If three or more of the above descriptions reflect your current situation, please do not ignore them. Contact our responsible gaming team at support@hbazee.app — we will respond with complete confidentiality and help you access the right tools or refer you to professional support services.
Responsible gaming at hbazee is not just about giving players tools — it is also about how we design and operate the platform. The following commitments describe the standards we hold ourselves to as a responsible operator serving the Bangladeshi market.
Whether you are a new player in Sylhet or a long-time member from Khulna, these practical guidelines can help you keep your gaming experience positive, controlled, and within healthy boundaries.
Decide in advance the maximum amount you are willing to spend — and treat it as money spent on entertainment, not as an investment you expect to recover.
Decide how long you intend to play and stick to it. Use the session time-out feature on hbazee to enforce your own limit automatically if willpower alone is not sufficient.
Trying to win back money you have already lost is one of the most common drivers of problem gambling. Accept losses as the cost of the entertainment, log out, and return another day with a fresh budget.
Playing hbazee while upset, anxious, depressed, or under the influence of alcohol or substances significantly increases the risk of making poor decisions and developing harmful habits.
Healthy gambling means it stays one activity among many in your life — not the primary one. Maintain time for family, friends, work, and other hobbies alongside any time you spend on hbazee.
If gambling is causing you distress, financial hardship, or conflict with people you care about, please reach out. Our team is here every hour of every day — and there is no shame in asking for support.
Send us an email at any time and mark your message as "Responsible Gaming Request" for priority handling. We aim to respond within one hour during peak times and within three hours during off-peak hours (Bangladesh Standard Time, UTC+6). All communications are treated with complete confidentiality.
Email: support@hbazee.app · Available 24 hours a day, 7 days a week, including Eid and public holidays.
If you are in immediate emotional distress or crisis, please contact Kaan Pete Roi, Bangladesh's mental health support helpline, or speak with a trusted family member or friend before returning to the platform.
Thousands of players across Bangladesh enjoy hbazee every day as a fun, fair, and secure entertainment platform. When you play within your means, it stays that way.